Introduction

At London Hair Solution, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, booking consultations, or engaging with our services.

By accessing our website and services, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

We may collect the following types of information:

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Personal Information

• Full Name

• Email Address

• Phone Number

• Postal Address

• Consultation Enquiry

 

Service Information

• Appointment Details

• Service Preferences

• Hair System Requirements

• Customer Support Requests

 

Technical Information

• IP Address

• Browser Type and Version

• Device Information

• Website Usage Data

• Cookies and Analytics Data

 

Marketing Preferences

• Communication Preferences

• Newsletter Subscriptions

• Promotional Interests

 

How We Use Your Information

We use your information to:

• Schedule and manage consultations and appointments.

• Provide hair replacement products and services.

• Respond to enquiries and customer support requests.

• Improve our website, services, and customer experience.

• Send appointment confirmations and service updates.

• Comply with legal and regulatory requirements.

• Send promotional communications where consent has been provided.

 

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a Contract

• Legal Obligations

• Legitimate Business Interests

• Customer Consent

• Protection of Vital Interests

• Compliance with Regulatory Requirements

 

Information Sharing

We may share your information with:

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Service Providers

Trusted third-party providers who assist with website hosting, payment processing, IT support, and business operations.

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Professional Advisors

Legal, accounting, and professional consultants where necessary.

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Regulatory Authorities

Government authorities or law enforcement agencies where legally required.

We do not sell, rent, or trade your personal information to third parties.

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Data Security

We take appropriate technical and organizational measures to protect your information against:

• Unauthorized Access

• Data Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we strive to protect your information, no online transmission can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.

• Fulfill legal obligations.

• Resolve disputes.

• Maintain business records.

When information is no longer required, it will be securely deleted or anonymized.

 

Your Rights

You may have the right to:

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Access

Request a copy of the personal information we hold about you.

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Correction

Request correction of inaccurate or incomplete information.

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Deletion

Request deletion of your personal information where legally permitted.

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Restriction

Request restriction of processing under certain circumstances.

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Objection

Object to the processing of your personal information.

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Data Portability

Request transfer of your personal data to another provider where applicable.

To exercise any of these rights, please contact us using the details below.

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Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

You may control cookie settings through your browser preferences.

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Third-Party Links

Our website may contain links to external websites. London Hair Solution is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with immediate effect.